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Shipping and Returns

PLEASE NOTE:

Orders are often taken to the post office at the end of my business day. Therefore, it is possible the post office will not update tracking info online until the next business day.

 

Please allow 2-3 business days (does not include day of order or weekends) for custom orders (bow ties, dresses, skirts, certain headbands) to ship.

 **When order volume is high, processing is extended an additional 1-2 business days. Please send a message if you have questions regarding your projected ship date.

 

For tutu orders, please allow 4-7 business days (does not include day of order or weekends) prior to shipment.

 

***For orders containing 4 or more items, processing time will be 3-4 business days.

 

*PLEASE NOTE:  Refunds are not issued for delayed packages due to normal postal procedures.  Please order your item far enough in advance to allow for processing times and possible USPS delays.  USPS does not guarantee arrival times for First Class and Priority Mail.


SHIPMENT METHODS

Bow ties, skirts and hair accessories are shipped via USPS First Class, unless you choose otherwise.

Tutus and pillowcase dresses are shipped via USPS Priority mail.

All U.S. shipments include Delivery Confirmation.

 

Express Mail is available at checkout and is guaranteed by the post office for 1-2 day delivery.  Please note this option does not speed processing time,  just the time the package reaches you once mailed.

 

International orders are shipped via USPS First Class International.

 


RETURNS

If there is any issue at all regarding your order, please message me anytime through the contact page or feel free to email me at: info [!at] tomastutusandthings.com. I will respond in less than 24hrs.

I accept returns within 7 days of receipt of your item, with prior authorization only *.  Item returned must be unwashed and not worn. Item must be smoke and pet-hair free. Buyer is responsible for return shipping. I highly recommend purchasing tracking information as proof of your return.

 

*No returns will be accepted without prior authorization and the customer assumes responsibility for the package until it arrives at our location.

 

*PLEASE NOTE:  Refunds are not issued for delayed packages due to normal postal procedures.  Please order your item far enough in advance to allow for processing times and possible USPS delays.  USPS does not guarantee arrival times for First Class and Priority Mail.


INTERNATIONAL ORDERS

At this time, bow ties, headbands, wedding garters, and neckties are available for shipment outside of the U.S.

Please take time to understand your country’s policies on receiving international shipments before ordering.  I have been shipping to many countries for over 3 years now and each country has different guidelines.  Packages will often arrive in 2-3 weeks, but packages can be delayed up to 30 days by customs for inspections.

Because of possible custom delays, please allow up to 30 days for your package to arrive.  If your package has not arrived in 30 days, I will be glad to try to track your package (all international orders come with a tracking number) as best as possible with the local post office.  If your item is lost, we can discuss replacement or refund after the 30 day time frame.

DUTIES AND TAXES:

International buyers are responsible for all customs fees and charges in their respective countries.  Please take time to understand your country’s policies on receiving international shipments before ordering.

Don’t be nervous to order!  The majority of international packages arrive safely and if the worst happens, I will work quickly to resolve the issue.